Shipping policy

We take pride in delivering our handmade wood products to customers worldwide with care and attention. Please review our shipping policy below for important details regarding your order.

Processing Time

All orders are processed within 3-7 business days. Custom orders may require additional time depending on the complexity of the design. Once your order is ready, it will be shipped immediately, and you will receive a confirmation email with tracking information.

Shipping Rates and Delivery

We offer worldwide shipping. Shipping costs are calculated at checkout based on the destination and weight of the items in your order. For express shipping and tracking, the applicable rates will be displayed at checkout.

If your country is not listed at checkout, please contact us to arrange delivery.

Please note that some countries, remote cities, or islands may have longer delivery times.
We can't take responsibility for any delays out of our control, like customs delays, deliveries to remote places, etc.

Estimated Delivery Times

• Standard Shipping: 3-10 business days (End to End Tracking provided)

Customs, Tariffs & Import Duties (Including USA Orders)

International shipments may be subject to customs duties, taxes, or tariffs.

These fees are not included in our product pricing or shipping charges.

 

Customers are responsible for any costs related to:

• Import taxes

• Customs clearance

• Country-specific tariffs

• Handling fees

For USA orders, tariffs may apply depending on local customs regulations. These charges must be paid by the customer.

Wood Ceylon is not responsible for:

• Delays caused by customs

• Packages returned due to unpaid customs fees

• Additional charges required by your country’s customs authority