Refund policy

We are committed to providing you with high-quality handmade wood products. Due to the nature of our business and the custom craftsmanship involved, we do not accept returns or exchanges on any of our products.

Exceptions

We do not offer refunds, returns, or exchanges except in the case of items that are damaged or defective upon arrival. If your item arrives damaged or defective, please contact us within 7 days of receiving your order with detailed photos and a description of the issue.

Damaged or Defective Items

If your product arrives damaged or defective, we will work with you to resolve the issue. You may be eligible for a replacement, repair, or store credit, depending on the situation. Please note that due to the high cost of shipping, replacement parts are not sent. Instead, we provide guidance on minor repairs and offer significant discounts on future purchases as compensation.

Contact Information

For any issues or questions regarding your order, please reach out to us at info@woodceylon.com. Our team is here to assist you and ensure your satisfaction with our products.