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frequently Asked Question

Products

What materials are your products made from?

Our products are crafted from premium materials, with a primary focus on sustainability and durability. We primarily use FSC-certified teak wood, renowned for its quality and longevity. Teak wood is the cornerstone of most of our products, ensuring a blend of elegance and sturdiness. Our commitment to sustainability guarantees that your purchase not only meets your aesthetic preferences but also contributes to responsible environmental practices.

What is the standard processing time?

we take pride in creating each of our handmade wood products with care and attention to detail. As such, our standard processing time is typically between 3 to 7 business days. Please note that all our products are made to order, meaning they are crafted specifically for you upon receiving your order. This personalized approach ensures that you receive a unique and high-quality item tailored to your preferences.

Can I request customizations for a product?

Yes, absolutely! We welcome customization requests for our products. Whether it’s a specific size, color, or design alteration, just let us know, and we’ll do our best to accommodate your preferences.

How do I care for my purchased products?

For detailed care instructions,

  • Regular Dusting: Keep your wooden products dust-free by gently wiping them with a soft, dry cloth regularly.
  • Avoid Direct Sunlight: Protect your items from direct sunlight exposure, as prolonged exposure can lead to fading or warping of the wood.
  • Gentle Cleaning: Refrain from using harsh chemicals or abrasive materials when cleaning the wood. Instead, opt for mild cleaning agents to preserve its natural finish.
  • Dry Thoroughly: If your wooden product gets wet, ensure thorough drying to prevent any potential water damage.
  • Restore as Needed: Should your wood display signs of discoloration or fading, revive its luster by polishing it with a suitable wood polish, restoring its innate beauty.

 

Shipping

What countries do you ship to?

We offer worldwide shipping for all of our products, with a shipping price calculator available at checkout for your convenience. If your country is not listed in our calculator, please message us and we will do our best to accommodate your request.

How long does shipping take?

Shipping times vary depending on your location. After processing, standard shipping within our supported regions typically takes 7-10 business days. Expedited shipping options are available at checkout for faster delivery.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. You can track your shipment on the Track order page.

What if my order is delayed or lost during transit?

If your order is experiencing delays or appears to be lost, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Order

Can I modify or cancel my order after it's placed?

Yes, you have a window of up to 1 hours after placing your order to modify or cancel it. Simply reach out to our support team, and we’ll assist you with the necessary adjustments.

How can I view the status of my order?

You can check the status of your order by logging into your account on our website. Once your order is shipped, you will receive a confirmation email with tracking information.

Is there a minimum order value?

We do not have a minimum order requirement. Whether you’re purchasing a single item or multiple products, we’re here to accommodate your needs.

Payment

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. You can choose your preferred payment option during the checkout process.

Is my payment information secure?

Yes, your payment information is secure. Our website employs industry-standard encryption protocols to ensure the confidentiality and security of your financial information.

Do you offer installment or payment plans?

At this time, we do not offer installment or payment plans. All purchases must be paid in full at the time of checkout.

How are taxes calculated for my order?

Taxes are calculated at checkout based on your shipping address and local tax rates.

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